Well, first we’d recommend you to download latest version of DirectX from
http://www.microsoft.com/directx/. Probably this will fix the problem.
If it doesn’t please send us your system info.
You can do that through Start menu > Settings > Control Panel > if you have Windows XP click Switch to Classic View link on the left of the window > double-click DirectX icon (if you have old version of DirectX, icon can be absent) > click DxDiag button > click Save all info button > choose folder where you want to save > OK. After that open that folder and send us text file DxDiag.txt from it.
Also two My Pictures 3D log-files could help us:
C:\Program Files\My Pictures 3D\My Pictures 3D Album\Bin\My Pictures 3D.log
C:\Program Files\My Pictures 3D\My Pictures 3D Album\Bin\My Pictures 3DIrr.log